We collect personal information that is reasonably necessary to respond to enquiries, deliver coaching and experiences, manage subscriptions and operate Beyond The Steps.

This may include:

• your name, email address and phone number;
• information you provide about your dancing, experience level, goals, interests, preferred days or times, and what you would like help with;
• information you choose to share about accessibility needs or other circumstances relevant to your participation;
• enquiry, consultation, coaching, class, workshop, event, booking, payment and correspondence records;
• your Beyond the Studio subscription status and related communication preferences;
• feedback, testimonials, photographs or video that you provide or permit us to use; and
• technical information such as IP address, browser, device, pages viewed and interactions with our website or advertising.

If you provide another person’s personal information, please make sure you have their permission to do so.

Where information may be sensitive, we aim to collect it only where it is reasonably necessary for the relevant purpose and with your consent or as otherwise permitted by law.

We usually collect information directly from you when you submit a website form, join Beyond the Studio, contact us by email, phone or social media, attend coaching, a class, workshop or event, make a payment, or otherwise communicate with us.

We may also receive limited information automatically through our website, analytics and advertising tools, or through a booking, payment, ticketing or other service you use to interact with Beyond The Steps.

We may receive information from another person where they are acting with your authority.

We may use personal information to:

• respond to enquiries and understand what you are looking for;
• guide you towards an appropriate coaching, class, workshop, event or other next step;
• manage bookings, attendance, payments, service communications and customer care;
• send Beyond the Studio or other marketing communications where you have subscribed, consented, or we are otherwise permitted to do so;
• answer questions, respond to feedback and resolve concerns;
• operate, secure, analyse and improve our website, services, communications and advertising;
• maintain business and financial records; and
• meet legal, regulatory, insurance or compliance requirements.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the message.

We do not sell or rent personal information.

We may share information where reasonably necessary with trusted service providers that help us operate Beyond The Steps, including providers of:

• website hosting, website forms and data storage;
• email delivery and newsletter services;
• appointment scheduling, calendars and communications;
• payment processing, ticketing and business administration;
• analytics, advertising and social media services; and
• professional, legal, accounting or insurance services.

We may also disclose information where required or authorised by law, where necessary to protect our legitimate interests or the safety of others, or where you have consented to the disclosure.

Our website and third-party services may use cookies and similar technologies to keep the website functioning, understand how it is used, measure communications or advertising performance and improve the experience we provide.

These services may collect information about your device and activity in accordance with their own privacy policies. You can manage or block cookies through your browser settings, although some website features may not work as intended.

Some digital service providers we use may store or process information outside Australia, including in the United States and other countries in which those providers operate.

Where this occurs, the provider’s handling of information is also governed by its own privacy terms and applicable laws.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using reputable service providers, appropriate access controls and secure account practices.

No online system can be guaranteed to be completely secure. We retain information only for as long as reasonably necessary for the purposes described in this policy, our legal and record-keeping obligations, or the resolution of a dispute.

When information is no longer required, we take reasonable steps to delete or de-identify it where appropriate.

You may contact us to ask for access to or correction of personal information we hold about you, to withdraw a consent you have given, or to ask us to delete information where it is no longer required.

We may need to verify your identity before actioning a request. In some circumstances, legal, insurance, financial or record-keeping obligations may limit what we can provide, change or delete. If that applies, we will explain where appropriate.

Marketing choices can also be changed by using the unsubscribe link included in our email communications.

If you have a question, would like to make a privacy request, or believe your information has not been handled appropriately, please contact Beyond The Steps through our website and include “Privacy” in your message.

We will consider your request or concern and aim to respond within a reasonable period.

Where the Privacy Act applies to your matter and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

Our website may link to third-party websites or services, including booking, ticketing, social media and other platforms. We are not responsible for their privacy practices, so we encourage you to review their privacy information before providing personal details.

We may update this policy as our services, systems, technology or legal obligations change. The current version will be published on this page with its updated date.